Withdrawal from the Agreement

Rules for withdrawal from the sales contract by a buyer who is a consumer

last update date: 16/11/2021

1.
Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), the Buyer who is a Consumer has the right to withdraw from the Sales Agreement without giving any reason and without incurring costs, subject to the costs specified in Art. 33, Art. 34 paragraph 2 and Art. 35 of the Act of 30 May 2014 on consumer rights, within 14 calendar days from the date of acquisition of possession of the item by the Buyer or a third party indicated by him other than the carrier (courier company), and in the case of a contract that covers many items that are delivered separately, in batches or in parts – from the acquisition of possession of the last item, batch or part.

2. In order to meet the deadline for withdrawal from the Sales Agreement specified in point 1 of this chapter, it is sufficient for the Buyer to inform the Seller of his decision to withdraw from the Agreement before its expiry by making an unequivocal declaration, which may be submitted using one of the following forms:

1) be sent by post to the following address:

TrokenTech sp. z o. o., ul. Bardzka 60, 50-517 Wrocław,

2) be sent by e-mail to the following address: biuro@trokentech.pl ,
3) by completing the form available at the link: /principles-of-operating-the-store/ in the "Withdrawal from the contract" tab.

3. If the Buyer uses the option of submitting a declaration of withdrawal from the contract electronically, the Seller will immediately send the Buyer confirmation of receipt of information on withdrawal from the contract on a durable medium (e.g. by e-mail).

4. In order to meet the deadline for withdrawal from the contract, it is sufficient for the Buyer who is a consumer to send information concerning the exercise of his right to withdraw from the contract before the expiry of the deadline for withdrawal from the contract indicated in point 1.

5. The template for the declaration of withdrawal from the Sales Agreement is available in the appendix to these Regulations in the "Withdrawal from the Agreement" tab at /principles-of-operation-of-the-store/

6. If the Consumer effectively submits a declaration of withdrawal from the contract, the Sales Agreement shall be deemed not to have been concluded.

7. If the Buyer who is a consumer exercises their right to withdraw from the contract, the Buyer is obligated to return the goods immediately, i.e. no later than 14 days from the date of withdrawal from the Sales Agreement, to the Seller's address in an unchanged condition, unless the change was necessary in the ordinary course of business. The deadline is met if the Buyer returns the goods before the expiry of the aforementioned 14-day period.

8. The Consumer must return the Goods in the same quantity and quality as received from the Seller. In particular, the Consumer must include all parts, accessories, instructions, terms of use, etc., received with the Goods, as well as the original packaging, even if it was removed during the ordinary course of managing the sold item. Returns will be made upon written confirmation of receipt of the Goods by the Seller.

9. The goods shall be returned to the address which the Buyer – consumer is obliged to agree with the Seller via e-mail: biuro@trokentech.pl or by phone at +48 71 794 43 44 (call fee according to the tariff of the Buyer’s telecommunications operator).

10. In the event of withdrawal from the Sales Agreement, the Seller shall return to the Buyer all payments received from him, including the costs of delivery of the goods (with the exception of additional costs resulting from the Buyer's choice of a method of delivery other than the cheapest standard delivery method offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the Buyer's decision to exercise the right of withdrawal.

The Seller will refund the payment using the same payment method that the Buyer used in the original transaction, unless the Buyer expressly agrees otherwise. In any case, the Buyer will not incur any fees as a result of the Seller's refund. The Seller has the right to withhold the refund until the goods are received.

11. The Buyer bears the direct costs of returning the goods in connection with withdrawal from the contract.

DOWNLOAD THE WITHDRAWAL FORM