Withdrawal from the Agreement

Rules for withdrawal from the contract of sale of goods by a buyer who is a consumer

date of last update: 16/11/2021

1.
Pursuant to the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827), the Buyer who is a Consumer has the right to withdraw from the Sales Agreement without giving reasons and without incurring costs, subject to the costs specified in Art. . 33, art. 34 section 2 and art. 35 of the Act of 30/05/2014 on consumer rights, within 14 calendar days from the date of possession of the item by the Buyer or a third party indicated by him other than the carrier (courier company), in the case of a contract that covers many items that are delivered separately, in batches or in parts - from the moment of taking possession of the last item, batch or part.

2. In order to meet the deadline for withdrawal from the Sales Agreement indicated in point 1 of this chapter, it is sufficient for the Buyer to inform the Seller of his decision to withdraw from the contract before its expiry by submitting an unambiguous declaration, which may be submitted using one of the following forms:

1) be sent by post to the following address:

TrokenTech sp. z o. o., ul. Bardzka 60, 50-517 Wrocław,

2) be sent by e-mail to the following address: biuro@trokentech.pl ,
3) by completing the form available at the link: /zasady-funcionowania-sklepu/ in the "Withdrawal from the contract" tab.

3. If the Buyer uses the option of submitting a declaration of withdrawal from the contract electronically, the Seller will immediately send the Buyer confirmation of receipt of information on withdrawal from the contract on a durable medium (e.g. by e-mail).

4. In order to meet the deadline for withdrawal from the contract, it is sufficient for the Buyer who is a consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline for withdrawal from the contract indicated in point 1.

5. A template of the declaration of withdrawal from the Sales Agreement can be found in the annex to these Regulations in the "Withdrawal from the contract" tab at /shop-functioning-rules/

6. If the Consumer effectively submits a declaration of withdrawal from the contract, the Sales Agreement is deemed not to have been concluded.

7. If the Buyer who is a consumer exercises the right to withdraw from the contract, the Buyer is obliged to return the goods immediately, i.e. within no more than 14 days from the moment of withdrawal from the Sales Agreement, to the Seller's address in an unchanged condition, unless the change was necessary within the limits of ordinary board of directors. The deadline is met if the Buyer returns the item before the above-mentioned 14-day period expires.

8. The consumer should return the Goods in the same quantitative and qualitative composition as received from the Seller. In particular, he should attach all parts, accessories, instructions, conditions of use, etc. received with the Goods, as well as the original packaging, even if it was removed as part of the ordinary management of the sold item. The return is made upon written confirmation of receipt of the Goods by the Seller.

9. The goods are returned to the address that the Buyer - consumer is obliged to agree with the Seller via e-mail address: biuro@trokentech.pl or by phone at +48 71 794 43 44 (connection fee according to the tariff of the Buyer's telecommunications operator).

10. In the event of withdrawal from the Sales Agreement, the Seller returns to the Buyer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the delivery method chosen by the Buyer other than the cheapest standard delivery method offered by the Seller), immediately and in any case not later than 14 days from the date on which the Seller was informed about the Buyer's decision to exercise the right to withdraw from the contract.

The payment is refunded by the Seller using the same payment methods that were used by the Buyer in the original transaction, unless the Buyer expressly agrees to a different solution; in any case, the Buyer shall not bear any fees in connection with the return of the payment by the Seller. The seller has the right to withhold the refund until receipt of the goods.

11. The buyer bears the direct costs of returning the items in connection with withdrawal from the contract.

DOWNLOAD THE WITHDRAWAL FORM